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How to Order / Terms and Conditions

PRICING AND DELIVERY

The amounts payable for any goods ordered by you are indicated in this website and include postal delivery charges as indicated. Any additional postal charges to be levied will be notified to you in advance of them being incurred. For added security all card payments made on line will be processed by Paypal, as will refunds. Paypal is a secure and fast on line payment system designed with ease of use and security in mind.

YOUR PAYMENT OPTIONS

You may pay via a Paypal account or if you don’t have one, by using your debit or credit card in a safe and secure way. All you have to do is click the BUY NOW button next to the item you wish to buy.

You will be taken to a secure payments page, which is powered by Paypal where you will be asked to enter your payment details.  You will receive an e- mail from us to confirm your order before payment is fully processed. Your order will then be shipped.

You also have the option of paying by cheque. You may email to notify us and place your order, quoting the code number. Send a cheque with your cheque guarantee card details on the back and your purchase will be sent once the funds have cleared.  Cheques are to be drawn from a UK bank and made out in GB pounds sterling.

Cheques should be made payable to L. Hurford-Cato and sent to 34 Hulme Court, Linby Street, Manchester, M155AR.

 

DELIVERY POLICY

We do our best to post items out within 5 working days. Your order will be sent by first class post. Overseas orders will be sent by “International Airmail” .

RETURNS POLICY

Refunds will not be given unless the item is faulty. In the event that you need to return a defective item, please email us at otisvintage@yahoo.co.uk to let me know and we will refund or replace the item, providing it is a genuine faulty item.  Please do not contact us about items that have been damaged as a result of wear and tear. In order to qualify for a refund, please return your item in accordance with the following procedure:

Contact us within seven days of your receipt of the item via email stating the reason for the return

All items must be returned in their original packaging accompanied by details of your name address and receipt number within 14 days of receipt.

Send packages back to us via Royal Mail Special Delivery service, which includes insurance for package contents in the event of an item being mislaid.

We will not accept proof of posting as proof of delivery and accept no responsibility for damage to goods caused by the delivery service.

Wewill contact you to let you know when we have received the item and again when we have processed your refund. Please allow up to 30 days for this to take place.

Refunds will only be made to the same debit/credit card items were purchased with.

If the package reaches us outside these time frames we reserve the right not to issue a refund, and/or issue a credit note instead.

We cannot refund any postage/ delivery charges incurred by you. Please be aware that we cannot process any returns that do not follow this procedure.

All returns are the responsibility of the customer, to ensure the goods arrive back to us in perfect condition.

RETURNS ADDRESS
L Hurford-Cato

34 Hulme Court, Linby Street, Manchester, M155AR

GENERAL

We may cancel the contract between us if we do not deliver to your area or the item(s) purchased by you were priced incorrectly for whatever reason.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

If the goods we deliver are not what you ordered, are damaged or defective or the delivery is of an incorrect quantity, we will not be liable to you unless you contact us within 7 days of your receipt of the items to let us know.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify mus of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

We cannot be held responsible for any delays once the goods have left us and are in possession of Royal Mail or other postal or courier service.These terms and conditions, together with current website prices outline the whole agreement between you and us relating to the supply of the goods to you by us.

We make no representations or warranties about the accuracy completeness or suitability for any purpose ofthe information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors, we will try to rectify these as soon as possibly but inevitably some may remain.

All Intellectual Property (IP) sited herein are the property of L Hurford-Cato. We give no permission to use such IP. Product photographs are the property of L Hurford-Cato and no permission is given for them to be used elsewhere.